Shipping policy
Shipping Policy
Shipping Information
Every order from Petit Soleil Boutique is carefully inspected, beautifully packaged, and shipped from Los Angeles, California.
We currently ship within the United States only.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping destination and the shipping method selected.
Available shipping options and pricing will be displayed during checkout before your order is completed.
Order Processing
Orders are typically processed within 1–5 business days.
During new collection launches, holiday seasons, or promotional events, processing may take up to 7 business days.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping Options
Standard Shipping
Estimated delivery: 5–8 business days
Priority Shipping
Estimated delivery: 2–3 business days
Please note that Priority Shipping refers to transit time only and does not reduce order processing time.
Orders placed after 10:00 AM Pacific Time on Fridays, weekends, or holidays will begin processing on the next business day.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update.
Order Changes & Cancellations
Because we begin preparing orders shortly after they are placed, we cannot guarantee order changes or cancellations once an order has been submitted.
If you notice an error with your shipping address, please contact us immediately, and we'll do our best to assist before your order ships.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Petit Soleil Boutique is not responsible for lost or stolen packages.
If your package cannot be located, we recommend:
- Checking around your delivery location
- Asking neighbors or household members
- Contacting the shipping carrier directly
- Allowing up to 24 hours, as carriers occasionally mark packages as delivered before final delivery
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
Orders returned because of an incorrect or incomplete address may be subject to return shipping fees charged by the carrier. These fees will be deducted from any refund.
Refused or Undeliverable Packages
Packages refused by the recipient or returned as undeliverable will be refunded minus:
- Original shipping charges
- Any return shipping fees charged by the carrier
If you would like your order reshipped, a new shipping charge will apply.
Genuine Fur Notice
Many Petit Soleil Boutique products are crafted using genuine natural fur.
Because every fur is naturally unique, slight variations in color, texture, and pattern are expected and are considered part of the beauty and individuality of each piece.
Contact Us
If you have any questions regarding your order or shipping, we're happy to help.
Email: support@petitsoleilboutique.com
We aim to respond to all inquiries within 1–2 business days.