Refund policy
Return Policy
At Petit Soleil Boutique, every item is carefully inspected before it is packaged and shipped to ensure it meets our quality standards.
Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final. We do not accept returns, exchanges, or cancellations for reasons including, but not limited to:
- Change of mind
- Incorrect size ordered
- Color preference
- Buyer's remorse
- Faulty or incorrect items
Damaged, Defective, or Incorrect Items
If you believe you have received a defective, damaged, or incorrect item, please inspect your order immediately upon delivery.
You must contact Petit Soleil Boutique within 24 hours of receiving your package by emailing support@petitsoleilboutique.com with:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the original packaging (if applicable)
Claims submitted after 24 hours of confirmed delivery may not be eligible for review.
If your claim is approved after inspection, we will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund at our sole discretion.
Genuine Fur
Many Petit Soleil Boutique products are made with genuine natural fur. Because every fur is unique, slight variations in color, texture, length, and pattern are natural characteristics and are not considered defects.
Shipping Damage
If your package arrives visibly damaged, please photograph the package before opening it and contact us within 24 hours of delivery so we can assist you with filing a claim if necessary.
Questions?
If you have any questions regarding your order, please contact us at:
support@petitsoleilboutique.com